Office 2016 for Mac is fully supported on High Sierra. For the best experience, we recommend you update Office to version 15.38 or later. For updates regarding macOS 10.14 Mojave, see Microsoft Office support for macOS 10.14 Mojave. Office 2016 for Mac is fully supported on High Sierra. For the best experience, we recommend you update Office to version 15.38 or later. For updates regarding macOS 10.14 Mojave, see Microsoft Office support for macOS 10.14 Mojave.

Hi Steve, Thanks for the query. From your description, Word can not open on your Mac. If this is the case, you may reset Word settings first, and then check if there is any improvement. Here are the steps: 1. Quit all Office applications. Open Finder, click Go in the top menu bar > Go to Folder and go to ~/Library/Group Containers/UBF8T346G9.Office/User Content/Templates, move Normal.dotm to Desktop.

Go to ~/Library/Preferences, locate the files com.microsoft.Word.plist and com.microsoft.Office.plist, move them to the Desktop (Word will rebuild them). Restart Word. If anything misunderstood, to better assist you, could you please share with us the below information to help better understand the situation here? Detailed steps and some related screenshots (e.g. Error message and report) about how you encounter the issue.

Is your Word, and Excel which you can check on the version 16.14? Please confirm the version information. Thanks, Tina.

Garmin voice studio problems. I installed the macOS High Sierra 10.13.5 update and this is the message I received: 'Microsoft word cannot be opened because of a problem. Check with the developer to make sure Microsoft Word works with this version of macOS. You may need to reinstall the application.

Be sure to install any available updates for the application and macOS. Click Report to see more detailed information and send a report to apple.' I tried to copy the report, but I could not. I took a screenshot and I cannot attach it.

I am able to open Excel and PowerPoint. Hi Julie, Thanks for the query. Though the symptom may look similar, the root cause may be different. I'd like to suggest posting a new thread so that we can handle it separately and more efficiently if the below steps do not work. First, make sure that Word is not running b. From Finder Go > Go to Folder.

(Shift+Cmd+G) c. Enter '~/Library/Containers' and press Go (Return key) d. Find the 'com.microsoft.Word' folder e. Select and delete that folder using File/Move to Trash (Cmd+Delete) 2. Delete this folder: ~/Library/Group Containers/UBF8T346G9.Office Warning: Outlook data will be removed when you move the folder listed in this step to Trash. You should back up these folders before you delete them. Clear Office related KeyChain Access: a.

Go to KeyChain Access, which is in the Utilities folder of your Applications folder. Search 'Office' under Login > All Items and delete everything c. Search 'ADAL' and delete everything 4. Restart your Mac. Try launching Word and signing in again. Regards, Tina.

Hi Please go to the Excel menu and choose About Excel to find out exactly which update you have. You should have 16.17 If you have any other version, perhaps your AuotUpdate install is so out of date you need to get the current AutoUpdate build.

Latest AutoUpdate You can download and install the latest AutoUpdate app by itself. The latest Microsoft AutoUpdate client can be downloaded from I am an unpaid volunteer and do not work for Microsoft. 'Independent Advisors' work for contractors hired by Microsoft. 'Microsoft Agents' work for Microsoft Support.