Finally got Focused Inbox to appear in my Windows Outlook 2016 client yesterday, after finally enabling Modern Authentication in our Exchange Online tenant. It had been present and working in my Mac Outlook 2016 client, as well as in both OWA and iOS Outlook clients, just missing from the Windows Outlook 2016 client.

Turn Focused Inbox on. Open Outlook 2016 for Mac. On the Organize tab, select Focused inbox. The Focused and Other tabs will appear at the top of your inbox. You'll be informed about email flowing to Other, and you can switch between tabs any time to take a quick look.

However, it seems to have stopped working, in all clients! So, two things have occurred recently, which may have affected this functionality. (1) A few days ago, I uninstalled and reinstalled the Office 2016 suite on my Macbook, and installed the latest version from our Office 2016 tenant (E3 corporate license). I only mention this because I saw someone else report a similar problem that started after installing or upgrading his Mac client.

(2) I enabled Modern Authentication in our Exchange Online tenant yesterday. I don't believe this to be the culprit because Focused Inbox is confirmed working for at least one of my co-workers, so the problem seems to be limited to my mailbox. I've reviewed both the tenant and mailbox settings, and both show Focused Inbox as enabled.

Where else can I check, or how else can I troubleshoot this issue? I'm really bummed because Clutter was so useful, and now everything is going to my inbox. I've been using 'Move to Other' all day, but so far it's not getting the hint.:) Any ideas? Usb install for mac.

So, it's a week later and Focused Inbox is still enabled but not actually doing anything. No messages show up in the Other tab, in any of my clients, unless I move them manually. And I've been doing that a lot over the past week. The feature is working for my coworkers, so my mailbox seems to be the only one affected. At this point, I'm hoping that it somehow lost all the knowledge it accumulated during the Clutter training, and it's just re-learning my preferences, and one day it will just start working. I'm in the Insider Fast ring, so I reported the problem through the Contact Support function within Outlook, but so far I've received no response from anyone at Microsoft.

Activate your Focused inbox by: 1. Access the Exchange Online environment through the powershell. Set-OrganizationConfig -FocusedInboxOn $ True (applies to entire organization) 3. Check if Get-OrganizationConfig is applied. Go to Exchange Central Administration - Mail Flow - Rules and create a Focused inbox rule. Set the message header to this value Add the following header value in the entry: X-MS-Exchange-Organization-BypassFocusedInbox [Reference contents] How to apply per user mailbox Set-FocusedInbox -Identity true@TaeYoun.com -FocusedInboxOn $ True How to Verify That User Mailbox Units Are Applied Get-FocusedInbox -Identity true@TaeYoun.com. Excellent idea!

I had not thought to check the status of the add-ins. Unfortunately (or, fortunately) the Exchange add-in IS loading properly, so that is not causing this problem. I did take the opportunity to disable all the other add-ins and restarted Outlook, but the problem remains.

I will leave them disabled for the rest of the day, just to keep my configuration as basic as possible. I do NOT think this issue is specific to my Windows Outlook 2016 client.

I also regularly use a Mac Outlook 2016 client, the iOS Outlook clients for both iPhone and iPad, as well as the OWA client. All show the Focused and Other tabs, and none show or move any messages to the Other tab unless I do it manually myself. It is as if the Focused Inbox functionality of the server-side mailbox is not enabled, although the setting clearly indicates that it is. I'm hoping that my support call with Microsoft this afternoon will uncover more information. I will report back with any additional findings after that call.

Update: So far, working with Microsoft support has not produced a reason for the behavior described above. However, they directed me to start flagging every non-importnt message with 'Always Move to Other', and it seems to be slowly working - some new messages are starting to appear in the Other tab, but only the ones I've already previously flagged. It doesn't seem to be very intelligent, at least not yet. I'm disappointed that it seems to have lost all of the knowledge it acquired during the Clutter phase and the previous Focused Inbox phase. I have suggested to Support that the client needs to have a button or setting to force the mailbox to clear all Focused Inbox 'rules' (or whatever it is that keeps track of what I like and don't like), sort of a 'reset learning' flag, because I still think there's something in my mailbox that is confusing the learning engine and causing this behavior. The case is still open with Support, so if they (or I) come up with anything else that's useful, I will share it here. Update: On Friday, Microsoft had me disable all of my inbox rules, just to make sure that none of those were interfering with Focused Inbox processing.